Frequently Asked Questions
Everything you need to know about your next run.
How do I choose the right running shoe for my gait?
We recommend visiting our 'Shoe Finder' guide or contacting our experts for a virtual consultation. We analyze whether you have a neutral gait, overpronation, or supination to ensure you get the support you need.
What is your return policy on worn running shoes?
We offer a 30-day 'Run-Safe' guarantee. If your shoes don't feel right after a few miles, you can return or exchange them even if they have been lightly worn outdoors.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your gear before race day.
Do you offer professional gait analysis?
Yes, we provide complimentary gait analysis at all our physical locations. For online customers, you can upload a video of yourself running on a treadmill for a remote review by our specialists.
How often should I replace my running shoes?
Most high-quality running shoes should be replaced every 300 to 500 miles, depending on your running surface, body weight, and stride mechanics.
Are your products covered by a manufacturer warranty?
Absolutely. All products sold by The Trusted Running Experts are 100% authentic and covered by full manufacturer warranties against defects in materials or workmanship.